01 Introduction

JR Electronics And Services ("JR Electronics", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy applies to information collected through our website, online forms, product enquiries, repair requests, customer accounts, orders and other interactions with JR Electronics.

02 Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information: name, company name, email address, telephone number and communication details.
• Business information: company, organisation and equipment-related information provided during service enquiries.
• Repair information: equipment type, manufacturer, model number, part number, fault description, error codes and photographs submitted for diagnosis.
• Account information: information required to create and manage an account on our website.
• Order information: products ordered, delivery details, billing information and transaction-related records.
• Technical information: browser type, device information, IP address, website activity and other technical data generated when you use our website.

03 How We Use Your Information

We may use collected information for legitimate business and service purposes, including:

• Responding to enquiries and service requests.
• Providing industrial electronics repair services.
• Diagnosing equipment and evaluating repair requirements.
• Preparing quotations and communicating pricing.
• Processing product orders and deliveries.
• Managing customer accounts.
• Providing customer support and after-sales service.
• Processing payments where applicable.
• Improving our website, products and services.
• Preventing fraud, misuse and security incidents.
• Maintaining appropriate business and accounting records.
• Complying with applicable legal and regulatory requirements.

04 Information Sharing

JR Electronics does not sell your personal information as a business practice.

We may share information when reasonably necessary to operate our business or provide requested services, including with:

• Payment processing providers.
• Shipping and logistics partners.
• Website hosting and technology service providers.
• Professional service providers assisting our business.
• Government authorities where legally required.

Service providers receiving information from us are expected to use it only for the relevant business purpose and to handle it appropriately.

05 Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and improve the user experience.

Some cookies may be essential for website functions, while others may be used for analytics or performance measurement.

06 Data Security

We take reasonable technical, administrative and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website, online service or electronic transmission can be guaranteed to be completely secure. We therefore encourage users to take appropriate care when submitting information online.

07 Data Retention

We retain personal and business information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining transaction records, resolving disputes, enforcing agreements and meeting legal or accounting requirements.

08 Your Privacy Rights

Subject to applicable law, you may have rights regarding the personal information we hold about you.

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Ask questions about how your information is used.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related concern with us.

To make a privacy request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

09 Third-Party Services & Links

Our website may contain links to third-party websites, payment services, manufacturers, suppliers or other external services.

These third parties operate under their own privacy policies and terms. JR Electronics is not responsible for the privacy practices or content of third-party websites.

10 Children's Privacy

Our services are intended primarily for businesses, professionals and industrial customers. We do not knowingly collect personal information from children for the purpose of providing our services.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

12 Contact Us

If you have questions about this Privacy Policy, want to make a privacy request or have concerns about the handling of your information, please contact JR Electronics And Services.